Shipping Policy

Each Ealth Emergency Health Card is personalised with the details provided during checkout. Orders are usually processed after payment confirmation and a basic review of the submitted card information.

Because the product is customised, processing can take longer during high-volume periods or when the submitted information requires clarification.

Once dispatched, delivery timelines may vary by location, courier availability, serviceability, weather, public holidays, and other operational factors outside our direct control.

Estimated delivery dates are provided only as guidance. If your order is delayed, we will make reasonable efforts to help you track the shipment and coordinate with the logistics partner.

Please ensure that your name, phone number, address, PIN code, and landmark details are accurate before placing the order.

We may not be able to change the shipping address after the card has entered production or has been handed over to the courier partner.

Courier partners may attempt delivery based on their local delivery process. If delivery fails because the address is incomplete, the recipient is unavailable, or the phone number is unreachable, the shipment may be returned to us.

Additional shipping charges may apply if a returned shipment has to be sent again due to incorrect address details or failed delivery attempts.

If your package arrives visibly damaged, or if you receive an incorrect item, please contact us with your order details and clear photos of the package and product.

Issues must be reported within 48 hours of delivery so we can review the case and assist with the appropriate resolution.