Terms & Conditions
The plain-language agreement that governs your Ealth card, your Emergency Page, and your order. Made to be read in a couple of minutes.
1. The essentials
- Who we are. Ealth is operated by Utopia Med Tech Private Limited, India. “We” / “us” means them; “you” means anyone using the site, the app, or an Ealth card.
- Agreeing to these terms. By using the site, creating a Profile, or placing an order, you accept these Terms and the linked Privacy Policy. At checkout you tick a box to confirm (it is never pre-ticked).
- Who can order. You must be 18+. A Profile for a child or dependent may be created only by their parent or lawful guardian.
2. What Ealth is — and what it isn't
Please read this one carefully.
Ealth displays the emergency information you chose to share when someone scans your card. It is not a medical device, not an emergency service, and not a guarantee of rescue. It does not call an ambulance, does not contact anyone automatically, and does not monitor your health. Whether a responder scans your card, can read it, has a compatible phone, or acts on it is outside our control.
- Scanning needs an NFC-capable phone (or a QR scan where provided) and internet on the scanning device to load the live page. We can't guarantee every device works.
- We don't give medical advice. The health information on your Profile is written by you — keeping it accurate and current is your responsibility.
3. Your information & the Live Preview
You see it before you pay. You approve it before we print.
Before payment, the site shows you a Live Preview of exactly how your card and Emergency Page will look, using your exact text. Paying confirms every detail — names, spellings, numbers, blood group, medical notes — is correct and final. Because we then print to those exact details, a mistake you entered and approved is not a manufacturing defect.
- You're responsible for what you put on your Profile. Don't upload anything unlawful, or another living person's personal/medical data without their consent.
- You keep ownership of your content; you give us a limited licence to store and display it only to run the Service. We may refuse or remove unlawful or abusive content.
- Public-visibility warning.Anything you make visible can be seen by anyone who scans your card — including a stranger who finds it. Share only what you'd want a stranger to see in an emergency. You control what's shown.
4. Price & the free core
- Prices are in INR, inclusive of GST unless stated. The price shown when you order is the price that applies, with all charges shown up front — no hidden fees, no pre-ticked add-ons.
- Your Emergency Page is free, and stays free for as long as we run the Service. It keeps working even if you never buy anything extra.
- Optional advanced features (like a Health Locker) may become paid in future — but only with your clear, separate opt-in. You're never auto-charged. “Free for as long as we operate” doesn't mean we must run it forever; if we ever wind down, we'll give reasonable notice and a way to export your data.
5. Shipping & delivery
- Each card is made to order. We typically dispatch in 3–7 working days, with delivery usually 5–12 working days after that. Timelines are good-faith estimates, not guarantees — once it's with the courier, delivery is theirs. We ship within India only.
- Enter a correct, complete address and a reachable number. If a parcel is returned or lost because the address was wrong, re-shipment is at your cost.
- Sealed parcels & unboxing video.Every parcel carries a tamper-evident seal. For any claim of a missing, empty, damaged or wrong item, a single continuous unboxing video — started before you break the seal — is the main evidence. Without it we'll still review against courier proof and our records, and only reject claims the evidence doesn't support.
6. Refunds, replacements & cancellation
When we replace or refund (our fault)
- A dead NFC chip on arrival, or a physically defective card (cracked, smudged, misprinted by us).
- We printed details that don't match what you approved in the Live Preview.
- Wrong item shipped, or verified damage/loss in transit.
Report within 7 days of delivery with the unboxing video and a clear photo of the issue. We'll reprint and reship free, or refund if we can't.
When we don't
These aren't defects — no refund.
Wrong information you entered and approved (a misspelt name, wrong number, wrong blood group). A change of mind once production has started. Damage you caused after delivery. Device incompatibility or no internet on the scanning phone.
Spotted your own typo? You can edit the digital Emergency Page yourself anytime, free. Before production starts, email support@getealth.com and we'll fix it at no charge. A reprint of a physical card due to your own error is a paid reprint plus shipping.
Cancelling
- Before production starts: cancel for a full refund.
- After production starts or after dispatch: can't be cancelled, because the card is personalised to you. Refusing a correctly-made order isn't a free cancellation — we deduct the actual two-way shipping we incurred.
- We may cancel (and refund) for an unavailable product, an obvious pricing error, unlawful content, or suspected fraud.
7. Fair use, liability & the legal bits
- Fair use.Don't place orders you won't accept, file false claims, abuse refunds, coupons or referrals, or harass our staff and couriers. We may cancel orders, restrict you to prepaid, or report dishonest activity. Filing a bad-faith chargeback on a correctly-delivered order is treated as abuse; genuine disputes of unauthorised transactions are unaffected.
- Liability.Nothing here removes liability the law won't let us remove (such as death or injury from our proven negligence). Otherwise, our total liability for any order is capped at what you paid for it. We're not liable for indirect loss, or for harm because a card wasn't scanned, was unreadable, wasn't acted on, the page couldn't load, or your information was wrong or outdated.
- Service availability.We run the Service on a reasonable-effort basis with no guaranteed uptime — it's a convenience, not a guaranteed lifeline. Where supported, your card may also hold cached emergency data so core details still show if the live page can't load.
- Privacy. How we handle your data — including your health information — is covered in our Privacy Policy. We don't sell your personal data.
- Changes.We may update these Terms; the version live when you order governs that order. We'll flag material changes.
8. Need help?
Contact us first — most issues are sorted here.